Shipping & Returns
Please be sure before purchasing a piece that the color is what you want. And note that colors do vary on different computer monitors.
If you are in doubt, contact Glass Duchess Studio. We’ll be happy to provide you with more pictures and views of the piece before making your purchase.
Purchasing a piece of art from Glass Duchess Studio is non-refundable.
We guarantee a piece will ship to you in perfect condition. If a piece arrives to you broken due to shipping, please take pictures of both the shipping container and the broken piece of art. Text or email the pictures to us with an explanation. This should be done within 48 hours of when you receive the shipment.
Any broken piece of art must be shipped back to Glass Duchess Studio. We will then offer a full refund of your purchase plus your shipping cost.
We ship through UPS and FedEx. Each piece is insured and carefully wrapped. Glass Duchess ships only to the continental USA at this time.